Our Commitment

Patil Ventures is committed to addressing user concerns, data protection complaints, and service-related grievances in a timely, transparent, and legally compliant manner.
This Grievance Redressal Mechanism covers all ventures:

• Dracoweb – Digital & AI services

• Sahakarmitra – Cooperative financial & marketing solutions

• SahkarSetu – Cooperative directory platform

• GenXLabs – Generative & Agentic AI lab

• Advaults – Global Canva ad templates marketplace

1. Scope of Grievances Covered

You may raise a grievance regarding:

• Data Protection & Privacy: misuse, unauthorized access, or inaccuracy of your data.

• Sahakarmitra Services: EMI reminders, Aadhaar/PAN verification, CIBIL checks, or cooperative digitization tools.

• SahkarSetu Directory: incorrect, outdated, or misleading cooperative listings.

• AI Services (Dracoweb/GenXLabs): ethical use of AI, bias in outputs, or content disputes.

• Advaults Marketplace: licensing concerns, payment disputes, or unauthorized template usage.

• General Concerns: accessibility, service delivery, or compliance-related queries.

2. Grievance Officer Details (as per DPDP Act, 2023)

Grievance Officer – Patil Ventures
📧 Email: Connect@patilventures.com
📞 Phone: +91 7387997859
📍 Address: Chavan Park, Maratha Colony, Kasaba Bawada, Kolhapur – 416003, Maharashtra, India

3. Grievance Redressal Procedure

Step 1 – Lodging the Grievance

• Grievances must be submitted via email, phone, or postal letter.

• Include: full name, contact details, organization (if applicable), nature of grievance, supporting evidence/documents.

Step 2 – Acknowledgement

• An acknowledgement will be sent within 24 hours of receipt.

• A unique Grievance Reference ID will be assigned.

Step 3 – Review & Investigation

• The Grievance Officer will review the matter within 3 business days.

• If additional information is required, the complainant will be contacted.

• Technical/security grievances may be escalated to the Security & Compliance Team.

• Data privacy grievances may be escalated to the Data Protection Officer.

Step 4 – Resolution Timeline

• Standard resolution: within 7 business days.

• Complex matters: within 30 business days, with interim updates provided.

Step 5 – Escalation

If you are dissatisfied with the resolution:

• You may escalate to the Founder & CEO, Patil Ventures.

• For data protection matters, you may approach the Data Protection Board of India (DPB) as per DPDP Act provisions.

4. Special Notes Per Venture

• Sahakarmitra: Cooperatives remain responsible for loan decisions; our role is facilitation. Grievances will be limited to technology/service aspects.

• SahkarSetu: As a directory only, we do not control cooperative actions. Grievances will be restricted to listing accuracy or visibility.

• GenXLabs: As an AI platform under development, users must validate AI outputs. Grievances will be addressed as part of Responsible AI commitments.

• Advaults: Grievances regarding ad template performance will be reviewed, but business results vary by campaign execution.

5. Record Keeping

All grievances and resolutions are logged and retained for 3 years for compliance and audit purposes.

6. Commitment to Transparency

We continuously review our grievance redressal mechanism to align with:

• DPDP Act, 2023 (India)

• IT Rules, 2011

• Global best practices (GDPR dispute handling, OECD complaint redressal guidelines).